If you accept something less than you’re entitled to, generally that’s what you’re going to get, so make sure to do your research even before you even get to the airport and read an airline’s policy before agreeing to anything. The Better Business Bureau reminds consumers to keep their receipts for extra purchases, like a hotel room for example.Īnd if you paid for your flight with your credit card, check if it offers additional travel protections. Some airlines may have their own, better policies though, so it can’t hurt to ask for compensation. has no federal laws requiring airlines to compensate passengers for delayed domestic flights. DOT says they're currently investigating the current situation with Southwest.Īnd for those wishing their cancellation was just a dreadful delay, here’s the truth of the matter: the U.S. “There used to be a reciprocity rule before deregulation where if an airline had to cancel or significantly delay your flight, the airline would put the passenger on the next available flight regardless of airline and so that’s not the rule anymore and FlyersRights is fighting for that rule and the DOT has the authority to implement that rule,” Appelbaum said. Here’s a question we’ve heard time and time again: can Southwest place you on another airline’s flight?Ī travel agent explained to NBC CT Responds that Southwest doesn’t have partnership with the major airlines, like Delta, American and United do.ĭespite that, Appelbaum says there’s nothing stopping Southwest from booking you on another airline, but it’s just not commercially convenient for them. ET on Wednesday, Southwest had canceled 2,508 flights for the day. Note that canceling the flight will cancel all passengers on the itinerary. Click the Manage Reservations link, which is located in the far-left column under the Flight header. To cancel your flight, click the Cancel flight link for the respective flight. This will take you to a window with many options and links. The Better Business Bureau suggests that if you do decide to take a voucher, ask about the expiration date or blackout dates. Yet Southwest Airlines, plagued by staffing shortages and an outdated scheduling system, is still paralyzed. Click the Flight Hotel Car tab at the top of the homepage. Tell them that you are entitled to the refund, but also complain to the Department of Transportation because that is an unfair and deceptive practice,” said Andrew Appelbaum, a staff attorney with. Cancel Flight Reservation Southwest Airlines Enjoy no change fees on all Southwest reservations. “The airlines are not allowed to offer you credits without offering the refund that you’re owed first, so if passengers are not being given complete refunds for cancellations or if they’re being offered vouchers instead of refunds, I would make sure to first complain to the airline. If you are not transferred, please click /air/cancel-reservation/index.html to continue. Click Cancel flight to cancel the reservation for all Passengers. Toll Troubles: Ellington Driver Charged on Highways He Never Traveled On If you only have nonrefundable funds, you will only see the option to Hold for future use.
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